The MyJ App is for JCC members only and is your way to schedule visits to use JCC health & wellness facilities and book spaces in group fitness classes.
Launch your JCC Member Portal account
STEP 1
Launch the portal at SimonFamilyJCC.org/member-portal
STEP 2
Click the CREATE ACCOUNT button beneath the “Log In” bar
STEP 3
Enter your name, birth date, and email. It is essential you enter the same email you used when you established your JCC membership in order to connect your account.*
STEP 4
After clicking the Captcha, a verification email will be sent to the address you provided. (Allow 3 minutes, and don't forget to check spam!) Click the verification link and create your password. You're all set!
* If you can not remember, or used a dummy email, please contact us at 757-321-2338 for assistance.
The JCC Membership Portal will allow you to see your and your family’s account, update your contact information, and make purchases.
Expand your online abilities to view schedules and make reservations by installing the MyJ app below!
STEP 5: Install the MyJ app
Available on the App Store and on Google Play. Click to download now!
When you create your MyJ account, use the same email and password you used for the JCC Member Portal.
Make your first reservation using the MyJ App!
MyJ App FAQs
I forgot my password, how do I log back into my account?
If you forgot your password please go to the login screen and click “forgot password”. You will be sent an email to the email address used when creating an account. The email will contain a 6 digit pin number. In the app, create a new password, confirm the new password and enter the 6-digit pin number. Click “Login”.
What devices can I use to access my account?
Use your phone by downloading the app at Google Play or Apple stores.
You can also access the following features via the Web on your tablet or computer:
How do I access group fitness class schedules?
Open the app and click on “schedules”, you will be able to filter classes by day, time, location, instructor and class name.
On a computer, visit here:
How do I logout of the app?
Click on the top left menu icon. Under “General” click “Account”. An account page will open where you can select logout.
Why should I turn on push notifications?
- Get direct updates
- First to know about closures, holiday hours, events, etc
- Group exercise class notifications
- Personal training reminders & notifications
How do I turn on push notifications?
- Go to the phones “Settings”
- Scroll down to apps and look for “upace”
- Click on "MyJ” App
- Click “Notifications”
- Swipe Notification On (button should turn to green as shown in the image to the right)
FOR MORE INFORMATION ABOUT THE JCC MEMBER PORTAL + THE MYJ APP
Contact Leigh Ellard, Member Experience Director, at LEllard@SimonFamilyJCC.org or (757)321-2338.
If you need to re-activate your membership, please call the front desk at 757-321-2338. Please allow for a few days for re-activation.
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